The NHS is trying to create more ways to let you be treated without a doctor being involved. But does it work? Is it efficient? And do those involved understand the system they are operating?
This is frightening. What if the patient hadn’t had access to transport? What he hadn’t had the confidence or capacity to pursue the absurdity of it all without becoming openly angry? Perhaps what is missing is the diagnosing clinician’s responsibility for ensuring their patient can access the prescribed treatment. It’s no one fault but it is a dangerous mess.
This is the result of a system that isn't designed for optimal outcomes for the patient but designed to have safeguards and cost controls (understandably so) to "avoid waste". However this ignores the law of unintended consequences. I once took a paper prescription to the our wonderful local pharmacy but they then were required to retype it into the system, when it already was on it! Our clinicians work so hard and provide the best possible service under the existing system and deserve better.
These systems straightjackets are becoming increasingly common and will become a recurrent nightmare for the elderly and those feeling too ill to fight their way through. We HAVE TO MAKE user experience a focus on every single change of this type to medical processes - and based on the assumption there will be plenty of elderly and frail users. It reminds me of the bad old days when new IT systems were designed by IT staff and no one but IT staff had the faintest idea how to use them even after training.
This article reminds me of your report about the 'Flood Gates' on the Levels and whose responsibility it was to close and reopen them in times if flooding, with each agency though it was another's responsibility...😅.
If it were an episode of Coronation Street or EastEnders, I'm sure viewers would be writing in their droves to complain about the implausibility of such a shambolic storyline......if only it was a fictional soap opera and not reality.
I'm feeling guilty for laughing at someone else's misfortune....😚
This is frightening. What if the patient hadn’t had access to transport? What he hadn’t had the confidence or capacity to pursue the absurdity of it all without becoming openly angry? Perhaps what is missing is the diagnosing clinician’s responsibility for ensuring their patient can access the prescribed treatment. It’s no one fault but it is a dangerous mess.
It is the fault of the person who designed each process and the person who approved each process at the very least. As you say, an unholy mess!
Or maybe it’s as simple as they don’t train all the relevant staff in the whole system and the role they must play within it….
The NHS wouldn't function without its "pathways", "processes" and "procedures". Herein lies the vulnerability of its "system".
This is the result of a system that isn't designed for optimal outcomes for the patient but designed to have safeguards and cost controls (understandably so) to "avoid waste". However this ignores the law of unintended consequences. I once took a paper prescription to the our wonderful local pharmacy but they then were required to retype it into the system, when it already was on it! Our clinicians work so hard and provide the best possible service under the existing system and deserve better.
These systems straightjackets are becoming increasingly common and will become a recurrent nightmare for the elderly and those feeling too ill to fight their way through. We HAVE TO MAKE user experience a focus on every single change of this type to medical processes - and based on the assumption there will be plenty of elderly and frail users. It reminds me of the bad old days when new IT systems were designed by IT staff and no one but IT staff had the faintest idea how to use them even after training.
This article reminds me of your report about the 'Flood Gates' on the Levels and whose responsibility it was to close and reopen them in times if flooding, with each agency though it was another's responsibility...😅.
If it were an episode of Coronation Street or EastEnders, I'm sure viewers would be writing in their droves to complain about the implausibility of such a shambolic storyline......if only it was a fictional soap opera and not reality.
I'm feeling guilty for laughing at someone else's misfortune....😚